FAQs

The best way to transition onto a new food is to gradually introduce the food by mixing it with the old diet. This is particularly important when the new food is much tastier than the old, as is the case with Wellness. Mixing the food will allow the dog to acclimate to the new taste and not overindulge on the new food 

When food transition is not an option, there are a few ways to ensure a good transition:

• Feed multiple, smaller volume meals. This will decrease the likelihood of over-consumption and provide for a more consistent, firm stool. This is an especially good option for puppies and senior dogs.
• Add clean warm water to the food to help soften it.
• Add a digestive aid such a boiled brown rice or sugar-free canned pumpkin

Wellness dry foods have an expiration of 18 months from date of manufacture. Wellness canned foods have an expiration of 3 years from date of manufacture. Dog & cat plastic cups have an expiration of 2 years from date of manufacture.

Natural means we use ingredients in our complete & balanced food recipes that are derived from plants, animals and minerals and that Wellness pet food contains no artificial preservatives or colors.

If the canned food is well covered or sealed from the surrounding environment, the food should last up to 3-4 days. It is advised to consume before this time. The storage conditions and general hygiene of the refrigerator, as well as how long the food has sat out exposed will have determining effects on the safe storage of the canned diets.

All of our plastic cups and cans are now BPA-free. Previously, the lids on our 12.5 oz and 13.2 oz sizes were the last to transition to BPA-free. To confirm that a 12.5 oz or 13.2 oz can is BPA-free, please look for an expiration date of March 2021 or later.

Wellness products are natural, and as a result, you may experience product that looks slightly different in texture, color, shape, aroma and consistency from time to time. This is a function of natural products in general, but also raw material fluctuations and the manufacturing process. Please be assured that even though the product may look different from batch to batch, its superior nutritional value, palatability and safety does not change.

Minimum and maximum claims for each nutrient are established by AAFCO. The only necessary claims a pet food must make are for Crude Protein, Fat, Fiber, and Moisture.

• Protein is always a minimum claim
• Fat is always a minimum claim
• Fiber is always a maximum claim
• Moisture is always a maximum claim

While these are the only nutrients mandated by AAFCO to carry min/max claims, ash may voluntarily be listed, but must be listed as a maximum guarantee. Any vitamins, minerals or live microorganisms (probiotics) may be labeled with a minimum guarantee. We’re proud to be one of the only pet food manufacturers who are able to include guaranteed levels of probiotics on our dry food recipes. Probiotics can help improve digestion and immune system function.

You can review our Ingredient Dictionary or speak with us directly, Mon-Fri, 8am-5pm ET at 1-800-225-0904.

We recommend leaving wet food out no longer than around 1 hour. This time may vary depending on conditions in the household, such as heat, humidity, exposure to sunlight, and any other environmental conditions that may impact the food. We recommend to feed wet food at room temperature and once opened, to cover and refrigerate any unused, remaining food.

Please submit your request for donation on your organization’s letterhead. If you do not have letterhead, please make sure your submission includes your name, mailing address, email and contact phone number. All submissions should be addressed to the attention of:

Wellness Pet Company

c/o Donations/Charities

77 South Bedford Street

Suite 500

Burlington, MA  01803

You can also submit your donation request via email at donations@wellnesspet.com or fax at (866) 471-0147.

Once your donation request is received, it will be reviewed by a Wellness Pet representative. Unfortunately, due to the volume of submissions we receive you will only be contacted if we can assist and meet your request. Please no follow-up emails or phone calls.

Thank you for your interest in selling our products. Please click the link below to fill out the Wellness Pet Company Authorized Reseller Registration webform.  Once the form has been filled out you will only be contacted by a Wellness Pet Company Representative if there is an interest to learn more.

Unfortunately, we do not offer samples. However, please keep in mind that we do ensure your 100% complete satisfaction and guarantee your pet will love Wellness^® products or your money back. Please save the unused portion and packaging and return to the place of purchase along with the sales slip or contact your online retailer for a full refund or exchange.

Join our Wellness Community to receive our e-newsletter which is sent frequently throughout the year. It includes helpful pet articles, new product information, exclusive savings, and much more. It’s free, easy and quick to sign-up for and you can always opt-out at any time. Please click the link below to sign up.  https://www.wellnesspetfood.com/join/

We’d also encourage you to check out the official Wellness Pet blog. It’s your guide for all things pet, where we’re giving our pet parents everything they need to show their pets the love and care they deserve – from articles on pet health, behavior and nutrition – we’ve got you covered.   https://www.wellnesspetfood.com/blog/

Join our Wellness Community for exclusive savings, and much more! Please click the link below to sign up.  https://www.wellnesspetfood.com/join/

Yes, Wellness products are available in Europe, Middle East, Africa (EMEA) and Asia Pacific (APAC) regions. Please use the Change Region option toward the top right of each Wellness page to change the region you are interested in learning more about.